U.S. Bank
Executive Director — senior leadership and program delivery within banking and financial services, with a focus on complex enterprise initiatives, product and operational outcomes, governance, and transformation.
Executive Director | Bank & Financial Services Product & Operations
I've spent 15+ years leading product, operations, transformation, and enterprise program work inside large financial institutions, including U.S. Bank and Wells Fargo. My work sits at the intersection of banking products, customer experiences, operating models, technology delivery, regulatory change, and responsible AI adoption. I'm a CPPM- and PMI-ACP-certified program leader with an MBA, and I focus on turning complex business priorities into practical programs that launch, operate, and improve. Fraud prevention and financial crimes remain important areas of experience, but they are part of a broader career in banking and financial services product and operations.
Most of my career has been spent inside large financial institutions — U.S. Bank and Wells Fargo among them — leading complex product, operations, transformation, and program initiatives. I have worked across banking products, customer experiences, business operations, technology delivery, regulatory change, risk, and enterprise governance. Fraud prevention and financial crimes are important parts of that experience, but the broader through line is helping financial-services organizations turn strategy into products, operating capabilities, and measurable business outcomes. I hold a CPPM and PMI-ACP, plus an MBA, and I have learned that the hardest part of program management usually isn't the plan — it's getting stakeholders with different incentives to agree on what "done" actually looks like.
A career built inside large financial institutions, with experience connecting business strategy, products, operations, technology, risk, and enterprise change.
Executive Director — senior leadership and program delivery within banking and financial services, with a focus on complex enterprise initiatives, product and operational outcomes, governance, and transformation.
Program and transformation leadership across a large financial institution, helping translate business priorities into coordinated delivery across products, operations, technology, and regulated processes.
15+ years of experience leading cross-functional programs, product launches, operating-model improvements, regulatory initiatives, customer experiences, and enterprise change in banking and financial services.
My work centers on the practical side of banking and financial services: improving products and customer experiences, modernizing operations, coordinating technology delivery, managing enterprise change, and building the governance needed to operate in a highly regulated environment.
Connecting product strategy, customer needs, technology delivery, and operational readiness to launch and improve banking products and experiences.
Improving operating models, processes, controls, and cross-functional ways of working so financial-services organizations can deliver change while continuing to run the business.
Translating regulatory and governance requirements into practical programs, including responsible AI adoption, data handling, approval workflows, risk management, and operational controls.
Running multi-team initiatives from a rough idea through launch, using Agile where it fits and Waterfall where it doesn't, without being precious about either.
Bringing product, operations, technology, risk, compliance, and executive stakeholders together so complex banking initiatives can move from strategy through implementation.
Redesigning clunky internal processes so the people doing the work — and the customers on the other end of it — actually notice the difference.
Selected outcomes from product, operations, transformation, risk, and enterprise programs I've led or played a lead role in:
Helped reduce fraud exposure through strategic enterprise initiatives that addressed gaps before they became losses, drawing on deep experience in fraud prevention and financial crimes.
Took programs that were stuck in ambiguity and gave them real governance, a real timeline, and sponsors who actually knew where things stood.
Spent a lot of time in rooms with executives, delivery teams, and business partners making sure everyone was working off the same roadmap — less obvious than it sounds.
Quick answers, since not everyone wants to read the whole page.
An Executive Director and senior program leader based in the Minneapolis area with 15+ years in banking and financial services, focused on product, operations, transformation, program management, regulatory change, and responsible AI governance, with significant experience in fraud prevention and financial crimes.
A CPPM (Certified Professional in Project Management) and a PMI-ACP (PMI Agile Certified Practitioner), plus an MBA and a Google AI Essentials certificate.
Senior program and transformation leadership across banking and financial services product, operations, enterprise change, regulatory programs, technology delivery, and responsible AI governance. Fraud and financial crimes transformation remain areas of expertise as well.
Email is fastest — chris@ichristopher.com. I'm also on LinkedIn.
Open to leadership and senior program opportunities across banking and financial services product, operations, transformation, regulatory change, technology delivery, and AI governance. Fraud prevention and financial crimes strategy are additional areas of deep experience.
Executive and senior program leadership across banking product, financial services operations, enterprise transformation, regulatory change, technology delivery, AI governance, and risk transformation.